FAQ

When can I expect my order?
The average delivery time to the Netherlands and Belgium is 8 to 15 working days, weekends and holidays are not counted. Of course, occasionally it can take longer if the carrier is behind schedule or has a delay. 

When will my order be shipped?
We process shipments on working days, this is on average 2 working days. We depend on the supplier when it will be sent, if your order is shipped you will receive an email about it.

Can I pick up my order?
No, that is not possible. We are a small business where the items are delivered directly from the supplier.

Can I still cancel my order?
Once your order has been placed we cannot cancel it. However, you do have the option to return your order once you have received it. Please contact our customer service (klantenservice@diamondparadijs.nl).

I want to change my order, is that still possible?
In most cases this is not possible. If something needs to be changed in your order, we ask you to contact our customer service as soon as possible (klantenservice@diamondparadijs.nl). We will then see what we can do for you.

Within how long can I return my shipment?
After receiving your order you have 30 days to return the order. Please note that the return costs are for your own account.