Returns & exchanges
Are you not satisfied with your order? Then you can return your order within 30 days after receipt (at your own expense). Upon receipt of the return we will refund the full amount of your order within 7 working days. Only the cost of return from your home to the store is for your own account. Consult the website of your carrier for the exact rates. To return your order, please contact us via the contact form or firstname.lastname@example.org.
If we receive an item that does not meet the return conditions below, then unfortunately we cannot accept the return. Of course you may still receive the item. For this we will again charge shipping costs to send the item back to you.
The costs of the return shipment are for the customer.
The order must be returned in its original packaging and/or label.
The item must be complete and in original condition.
The item must not have been used or damaged.
Orders outside the 30-day return period will not be returned.
Diamond Painting with your own photo cannot be returned.
Is there something wrong with your purchase and do you want to exchange it? You can return your order within 30 days of receipt. Once we have received your return, the item (if in stock) will be exchanged within 7 working days. If the item is not in stock within 14 working days we are forced to credit the amount. Please note that the exchange of an item is also at your own expense. To exchange your order you can contact us via the contact form or email@example.com.